DRAFT — not yet reviewed by a lawyer. This page is a draft pending lawyer review and must be reviewed before it is submitted for App Store review (see docs/LEGAL-REVIEW.md).
Support & Contact
Need help with an order, an account, a report or a privacy request? Email us:
Operated by Jukebaxx, Block 08, Apartment 190, McIntyre Villa, Kingston 16, Jamaica. We aim to reply within 2 business days. Privacy requests (access, export, correction, deletion) are handled within 30 days.
Common questions
- How do I delete my account?
- In the app open Account → Safety & privacy → Delete account and type DELETE. If you have open auctions with bids, active bids, unfinished orders, disputes or pending payouts you will be told what must finish first.
- How do I download my data?
- Account → Safety & privacy → Export my data.
- How do I report a listing or a member?
- Use the Report button on the listing or profile. For urgent safety problems also email us.
- How do I block someone?
- Use Block on their listing or profile. Manage blocked members under Safety & privacy.
- My record never arrived / is not as described
- Open the order under Transactions and choose refund request / dispute.
See also: Terms of Service · Privacy Policy · Community Guidelines.